Our Privacy Policy

The protection and privacy of your data, including personal data, is very important to Metistream, Inc. (“MetiStream” or “we”).

This Privacy Policy (the “Policy”) covers three distinct categories of data.

The first category is data processed through MetiStream’s software which is provided to our customers in either an on-premise version, which is hosted on the customer’s premise, or a customer-hosted version which is hosted in an offsite location or with a third party in the customer’s account (collectively, the “Hosted Software”). For Hosted

Software, MetiStream does not process or see any of the data you process through the Hosted Software as the data does not leave your hosted system or your on-premise data center.

The second category is data processed through MetiStream’s software, which MetiStream hosts in its cloud-based environment, in an account for the customer (the “Cloud Software”). For Cloud Software, Metistream is a Processor of your data.

The third category is information received from our www.MetiStream.com website (the “Site”).

By utilizing the Hosted Software, the Cloud Software, and/or the Site (collectively the “Service”), you expressly acknowledge and accept this Policy, and such consent grants us the faculty to treat your personal data or any personal data you process through the Hosted Software or the Cloud Software (“Personal Data”) as set forth herein and in accordance with the laws, regulations and other applicable legislation applicable to your use

Collection and Usage of Information processed through the Hosted Software

MetiStream does NOT collect or store any information or data you process through the Hosted Software.

The data you process through the Hosted Software is solely managed and controlled by you. MetiStream does not collect, retain, or store your data. You are the data controller and processor and responsible for adherence to all personal data laws and regulations including any required security of such personal data.

Collection and Usage of Information processed through Cloud Software

The data you process through the Cloud Software is managed and controlled by you. You are the data controller and MetiStream provides access to the Cloud Software to you for your use. MetiStream is a deemed a data processor for the Cloud Software you utilize

The data you process in the Cloud Software is retained in your cloud instance and is managed by MetiStream. MetiStream does not collect or retain any copies of your data separate from your cloud instance .

MetiStream’s Cloud Software can be deployed, based on the customer’s preference, in various cloud platforms including: (1) the Google Cloud Platform; (2) Amazon Web Services; or (3) Microsoft Azure.

Collection and Usage of Site Information

Website: MetiStream uses third parties (e.g. Google Analytics) to track user flow on our Site and for such purposes uses a cookie. In addition, if you sign up for one of MetiStream’s software trials or accounts we will store and use your email and any other information you provide to send product information and updates.

How We Use the Information

We use the information we collect for: (1) personalizing your experience; (2) communication and marketing; (3) research and development of features and products; (4) safety and security; (5) legal rights and business interest; and (6) where you provide consent for a specific purpose. How we use the information we collect also depends in part on which services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the Personal Information we collect about you.

  1. To provide the Site and personalize your experience: We use Personal Data to provide support and to operate and maintain the Site. Where you use multiple Services, we may combine information about you and your activities to provide an integrated experience, such as to allow you to find information from one Service while searching from another or to present relevant product information.
  2. Communication: We use your contact information to send certain communications via email, including responding to your comments, questions and requests, providing customer support, and sending you technical notices or updates, security alerts, and administrative messages.
  3. We may use a third-party email marketing platform, for sending product related emails. You can control whether you want to receive these communications by opting-out whenever you receive such a communication from MetiStream by using the included opt-out link in any such communication.
  4. For research and development: We are always looking for ways to make our Services smarter, faster, better integrated, more secure and useful to you. We use collective learnings about how people use our Services and feedback provided to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services.
  5. For safety and security: We use information about you and your use of the Services to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of our policies.
  6. To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
  7. With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials with your permission.
  8. Legal basis for processing: We collect and process information about you only where we have legal basis for doing so. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where:
  9. we need it to provide you with the Services;
  10. it satisfies a legitimate interest which is not prohibited by your data protection rights, such as for research and development or to protect our legal rights;
  11. you give us consent to do so for a specific purpose; or
  12. we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time through exercise of your Personal Rights as set forth below. However, this will not affect any processing of your information that has already taken place.

Security, Storage and Data Retention

Security and Storage for Information processed through the Services:

Hosted Software: MetiStream does NOT collect or store any information or data you process through the Hosted Software. You are responsible for security, storage and data retention of the information and data you process through the Hosted Software.

Cloud Software: MetiStream is a data processor regarding any data processed through the Cloud Software. MetiStream only processes the data you provide to the Cloud Software. MetiStream’s Cloud Software can be hosted on the Google Cloud Platform, Amazon Web Services, or the Microsoft Azure platform. You can learn about their security policies and at the links provided above. To the extent you or your organization is subject to any special state or territory related laws or regulations such as the CCPA (California Consumer Privacy Act) you are responsible for notifying MetiStream of such laws or regulations.

Site: We use various service providers to host the data we collect from the Site, and we use technical measures to secure such data. We ensure a variety of security measures are implemented by such service providers, including firewalls, Secure Socket Layer (SS L) technology, encryption and authentication tools, to help protect your information. We protect your Personal Data with the same or better security measures than we protect our company data.

Personal Data Retention
MetiStream will retain Personal Data, in accordance with the above, for as long as needed to provide the Services to you. MetiStream will also retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce this Policy and our agreements.

Account information: We retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Services improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

How We Share Information

MetiStream does not sell or rent your Personal Data to any third party without your consent. We do share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services as outlined below

Service Providers: We work with third-party service providers to provide application development, hosting, maintenance, newsletters, support, logs, marketplace, backup, storage, virtual infrastructure, analysis and other 4 services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. With each third-party service provider, we put in place appropriate data processing agreements or, for HIPPA related data, business associate agreements to maintain the appropriate security policies and procedures.

With your consent: We share data about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect MetiStream, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

We may transfer your Personal Data to third parties in the following situations:

We collect information and store that information with our service providers in the United States. Whenever we transfer your information, we take steps to protect it.

Information for Data Subjects Related to Personal Data

Managed accounts and administrators: If you register or access the Hosted Software or Cloud Software or Standard Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an organization account, certain information about you including your name, profile picture, contact info, content and past use of your account may become accessible to that organization’s administrator and other users sharing the same domain. If you are an administrator for a particular organization within the Hosted Software or Cloud Software or Standard Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.

Business Transfers: We may share or transfer information we collect under this Policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Standard Services if a transaction takes place, as well as any choices you may have regarding your information.

Opt-Out Preferences
When you start a trial or purchase a license to the Hosted Software or Cloud Software, we may use your name and email address to send periodic emails to you related to our Services, or transactional (i.e. an invoice) in nature. You may choose to stop receiving these emails by following the unsubscribe instructions included in these emails or you can contact us at privacy@MetiStream.com.
After you opt out from receiving product related messages, you will continue to receive transactional messages from us regarding the Apps or Standard Services.

Links to Other Sites
While using the Services, you may be exposed to content or functionality that is hosted by a third-party supplier. If you click on or access such third-party content or functionality, the privacy policy and terms of use for such thirdparty content or functionality will control as such other sites have their own privacy policies and personal data collection, use, and disclosure practices. We strongly advise you to familiarize yourself with the privacy policies provided by these other sites prior to providing them with any information. MetiStream is not responsible for the privacy practices or the content of other websites.

In addition to the above, the following additional privacy aspects apply:

MetiStream’s use of Personal Data is fully intended to be in compliance with the obligations as set forth in the laws of the United States and only the United States. If you are or the data you process is subject to laws outside of the United States, do not create an account or use the Services.

Personal Rights
You are, as data-owner and user of the Service, entitled to (i) access your Personal Data and be informed about the way in which your information is treated, (ii) rectify your personal data in case it is not up-to-date, it is inaccurate or incomplete, (iii) ask for your data to be removed if you consider that it is not used in accordance with the applicable principles, duties and obligations, and (iv) object to the processing of your Personal Data for specific purposes. These rights are known as “Personal Rights”.

How to Exercise Your Personal Rights
If you decide to exercise your Personal Rights, you may contact our Chief Information Security Officer, via email at privacy@metistream.com, for any requests related to your data protection rights. Your request must be accompanied with the following information and documentation:

MetiStream will issue a response within a timely manner following receipt of your request, which will be informed to you using your selected method. Once you receive our response you will have a 20-business day period to respond to our communication. In the event you need to speak with us or in the event you disagree with our 6 response please contact us at privacy@metiStream.com along with a phone number for us to reach you, in order for MetiStream to discuss with you any issue. In case you do not reply to our response within the before mentioned period we will understand in good faith that you agree with our conclusion.

If your request refers to your right to access data, MetiStream will provide you with copies of the information and/or scanned documents.

MetiStream may refuse the exercise of your Personal Rights in instances permitted by the laws and regulations of the territories which are applicable to your use and shall inform you about such decision. The refusal may be partial, in which case MetiStream will carry out the access, rectification, cancellation, deletion, or objection in the corresponding part.

Revocation of Your Consent to The Treatment of Personal Data
You, as data-owner, can revoke your consent to the treatment of your personal data in accordance with the procedure set forth above “How to Exercise your Personal Rights”, in the understanding that once we receive your request to revoke your consent we will issue our response within a five-day period.

Options to Limit the Use and Disclosure of Your Personal Data
You, as data-owner, can limit the use and disclosure of your personal data in accordance with the procedure set forth above “How to Exercise your Personal Rights”, in the understanding that once we receive your request to revoke your consent we will issue our response within a five-day period.

Where the Hosted Software or Cloud Software are made available to you through an organization (e.g. your employer), that organization is the administrator of the Hosted Software or Cloud Software and is responsible for the accounts over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Hosted Software or Cloud Software is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this Policy

Administrators are able to:

In some cases, administrators can also:

Even if the Hosted Software or Cloud Software Services are not currently administered to you by an organization, if you use an email address provided by an organization (such as your work email address) to access the Hosted Software, Cloud Software, or the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Hosted Software, Cloud Software, or Services at a later date.

If you do not want an administrator to be able to assert control over your account or use of the Hosted Software, Cloud Software, or Services, use your personal email address to register for or access the Hosted Software, Cloud 7 Software, or Services. If an administrator has not already asserted control over your account or access to the Hosted Software, Cloud Software, or Services, you can update the email address associated with your account through your account settings in your profile. Once an administrator asserts control over your account or use of the Hosted Software, Cloud Software, or Services, you will no longer be able to change the email address associated with your account without administrator approval.

Please contact your organization or refer to your administrator’s organizational policies for more information.

Changes to this Privacy Policy
From time to time, we may update this Policy to clarify our practices or to reflect new or different privacy practices, such as when we add new features to the Service. MetiStream reserves the right to update or modify this Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy. If you disagree with any changes to this Policy, you will need to stop using the Apps or Services and deactivate your account.

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